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COPS has saved it's clients over $30,000,000

"COPS are Multi-Acquiring Specialists - Acquiring the best rates, terms and conditions for all types of E-Commerce clients. Contact us today if you are interested in achieving lower Merchant Discount Rates."
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WHAT WE DO FOR YOU

Re-Negotiation

• Benchmark client’s terms and conditions with industry standards.

• Identify contractual weaknesses, inconsistencies and oversights.

• Correct and update client’s contracts to contemporary conditions.

• Advise on current activities and trends operating to client’s advantage.

• Future-proof our client’s contractual benefits and obligations.

• Maintain good relations between our client and the card industry.

• Formulate a robust negotiating strategy to obtain client’s optimum Discount Rates and Speed of Pay/Cash-Flow Backdated reimbursements.

 

Re-Engineering

• Undertake a detailed analysis of the process for handling enquiries, chargebacks and refunds for all credit/charge cards.

• Perform a detailed analysis of the processes for settlement and reconciliation for all cards.

• Benchmark these processes against other similar companies and identify and determine areas of improvement and cost savings.

• Prepare a summarised report for client management on the findings.

• Enable our client to streamline day-to-day operations.

• Complete process maps on the functional steps undertaken for selected credit/charge card processes.

 

Re-Direction

• Enhance quality of service and augment the range of added value products and services provided.
Significantly reduce T&E costs for large, medium and small businesses providing them with improved cost control mechanisms.

• Achieve substantial cost savings, add revenue streams and create unique customer loyalty opportunities for individuals and corporations.

• Unique payment system facilitates the introduction of new products and new marketing opportunities.

• Company secures direct relationship with customers.

• Unique payment system adds perceptible shareholder value.

• Strategic negotiating tool.

 

Re-Direction Services

* User Requirements

• Corporate Identity & Philosophy

• Market Research

• Feasibility Studies

• Flowcharts and Process Mapping

• SWOT Analyses

• Glossaries/Terms of Reference & Contact Lists

• Interface Design

• Multiple Workshops

• Policies and Procedures

• Multiple Management Reports & Presentations

• Product Definition

• Product Benefits

• Management Information Report Requirements

• Corporate Card Training

• Co-branding negotiations

• Sales & Marketing Product Familiarisation

• Functional Specifications

• System Specifications

• Systems Tender Documentation

• Call Centre/Internet Requirements

• Systems Selection & Negotiation

• Forms Design - Internal/External

• Extensive Financial Analyses

• Sales & Marketing Research Questionnaires

• Functional Requirements

• User Manuals

• System Testing

• System Provider Support

• Contractual Monitoring

• Creation of a Project Library

• Multiple Project Plans

• Infrastructure

• Terms & Conditions/ Application Forms & Commercial Agreements

• Customer Service Requirements